Shipping Policy
Shipping Policy
Last updated: January 2026
1. Processing Time
Orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Rates & Delivery Times
Italy
- Standard Shipping: €9.99 (2-4 business days)
- FREE on orders over €100
European Union
- Standard Shipping: €9.99 (3-7 business days)
- FREE on orders over €100
United States
- Standard Shipping: $19.99 (5-10 business days)
- FREE on orders over $150
Australia
- Standard Shipping: $19.99 (7-14 business days)
- FREE on orders over $150
3. Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number. You can use this number to track your package's progress.
4. Customs & Import Duties
For international orders, customs and import duties may apply depending on your country's regulations. These charges are the responsibility of the recipient and are not included in our shipping costs.
5. Delivery Issues
If your package is lost, damaged, or significantly delayed, please contact our customer service team within 30 days of the expected delivery date. We will work with the carrier to resolve the issue.
6. Undeliverable Packages
If a package is returned to us as undeliverable due to an incorrect address or failure to collect, we will contact you to arrange reshipment. Additional shipping charges may apply.
7. Contact Us
For any shipping-related inquiries, please contact us at:
- Email: support@luxuryeyewearoutlet.com
- Visit our Contact Page