Frequently Asked Questions
Find answers to common questions about our products, shipping, returns, and more. Can't find what you're looking for? Our customer service team is here to help.
Yes, 100% of the products sold by Luxury Eyewear Outlet are authentic and original. We source directly from authorized distributors and official brand partners. Every item is delivered with its original packaging, certificate of authenticity, and manufacturer warranty. We never sell counterfeit, refurbished, or second hand products.
We work with end of season stock, overproduction, and previous collections purchased directly from brands and their official distributors. This allows us to offer genuine luxury eyewear at outlet prices up to 50% less than the standard retail price without ever compromising on quality or authenticity.
Yes, we have three stores in Italy:
- Rome — Via dei Giubbonari 51, 00186 Rome
- Venice — San Marco 4843, 30124 Venice
- Verona — Piazza delle Erbe 38a, 37121 Verona
You're welcome to visit us, try on frames in person, and receive personalised advice from our team. We are open Monday to Sunday, 11:00 AM – 7:30 PM.
Yes. All eyewear comes with the original manufacturer's warranty. The duration varies by brand but generally covers manufacturing defects on frames and lenses for 1 to 2 years. The warranty is valid from the date of purchase and is activated via your receipt or order confirmation.
Luxury Eyewear Outlet has been operating in the luxury eyewear sector since 2018. We have served thousands of customers across Italy and Europe, building a reputation founded on authenticity, quality, and honest pricing.
Estimated delivery times are 2 to 3 business days within Italy. For shipments to other European countries, times may vary. Once your order has been dispatched, you will receive a tracking number by email so you can follow your delivery in real time.
Shipping is free on orders over €150. For orders below €150, shipping costs are calculated at checkout based on the destination country.
We ship to most countries worldwide. During checkout, you'll see if shipping is available to your location. Some remote areas may have limited delivery options.
Yes! Once your order ships, you'll receive an email with tracking information. You can monitor your package's progress until it arrives at your door.
For orders shipped outside the EU, customs duties and local taxes may apply. These charges are the responsibility of the customer and vary by country.
We offer a 30-day return policy for unworn items in original condition with all packaging. Simply contact us to initiate a return and we'll provide a prepaid shipping label.
Yes! If you'd prefer a different style or size, we're happy to process an exchange. Contact our customer service team within 30 days of delivery.
Once we receive your return, refunds are processed within 3-5 business days. The refund will appear on your original payment method within 5-10 business days.
Contact us immediately with photos of the damage. We'll arrange a free return and send a replacement or full refund, whichever you prefer.
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are secured with SSL encryption.
Absolutely. Our website uses industry-standard SSL encryption to protect your personal and payment information. We never store your full credit card details.
Orders can be modified or cancelled within 2 hours of placement. After that, your order enters our fulfillment process. Contact us immediately if you need changes.
Yes, we offer Shop Pay Installments, allowing you to split your purchase into 4 interest-free payments. This option appears at checkout for eligible orders.